TERMS AND CONDITIONS

Introduction
This purchase is regulated by the standard terms of sale below for consumer purchases of goods over the Internet. Consumer purchases online are mainly regulated by the Norwegian Contract Act, Consumer Purchases Act, Marketing Act, Right of Withdrawal Act, and the E-commerce Act. These laws give the consumer non-waivable rights. The laws are available at www.lovdata.no. The terms of this agreement shall not be understood as any limitation of the statutory rights but outline the parties' main rights and obligations in the transaction.

The terms of sale are prepared and recommended by the Norwegian Consumer Authority. For a better understanding of these terms, see the Consumer Authority's guide.

1. The Agreement
   The agreement consists of these terms of sale, information provided in the ordering process, and any specially agreed conditions. In case of conflict between the information, any special agreement between the parties takes precedence, provided it does not conflict with mandatory legislation.

The agreement will also be supplemented by relevant legal provisions applying to purchases of goods between businesses and consumers.

1. The Parties
   The seller is Plusspol AS, Bjørkedalvegen 171, 3948 Porsgrunn, Email: einar@plusspol.no, Tel: +47 94865649, Org. no.: 818395272, hereafter referred to as the seller.

The buyer is the consumer who places the order, hereafter referred to as the buyer.

1. Price
   The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. The buyer shall not bear any additional costs that the seller did not inform about before the purchase.

2. Conclusion of Agreement
   The agreement is binding for both parties when the buyer has submitted their order to the seller.

However, the agreement is not binding if there has been a writing or typing error in the seller's offer in the online ordering system or in the buyer's order, and the other party realized or should have realized that such an error occurred.

1. Payment
   The seller may charge payment for the goods from the time they are shipped from the seller to the buyer.

If the buyer uses a credit or debit card, the seller may reserve the purchase amount on the card at the time of ordering. The card will be charged the same day the goods are shipped.

If payment is made by invoice, the invoice will be issued upon shipment of the goods. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.

Buyers under 18 years of age cannot pay by invoice after delivery.

1. Delivery
   Delivery has occurred when the buyer, or their representative, has taken possession of the goods.

If no delivery time is stated in the ordering system, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order. The goods shall be delivered to the buyer unless otherwise specifically agreed.

1. Risk
   The risk transfers to the buyer when they, or their representative, have received the goods in accordance with section 6.

2. Right of Withdrawal
   Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase in accordance with the Right of Withdrawal Act.

The buyer must notify the seller of the use of the right of withdrawal within 14 days from the start of the withdrawal period. The period includes all calendar days. If the period ends on a Saturday, public holiday, or holiday, it is extended to the next business day.

The deadline is met if the notice is sent before the period expires. The buyer has the burden of proof, so the notice should be in writing (withdrawal form, email, or letter).

The withdrawal period starts:

– For the purchase of individual goods, the day after the item(s) are received.
– For subscription purchases or agreements with regular deliveries of identical goods, the day after the first shipment is received.
– For purchases consisting of multiple deliveries, the day after the final delivery is received.

If the seller fails to inform the buyer about the right of withdrawal and the standard form, the withdrawal period is extended by 12 months. If the seller provides the information within this extended period, the withdrawal period ends 14 days after the buyer receives the information.

When using the right of withdrawal, the buyer must return the goods to the seller without undue delay and no later than 14 days after the notification. The buyer covers return shipping unless otherwise agreed or the seller failed to inform about return costs. No fee may be charged for exercising the right of withdrawal.

The buyer may inspect the goods in a manner necessary to determine their nature, characteristics, and function. If the testing exceeds what is necessary, the buyer may be held liable for any reduction in value.

The seller must refund the purchase price without unreasonable delay and no later than 14 days after receiving the buyer's withdrawal notice. The seller may withhold the refund until the goods are received or documentation of return shipment is provided.

1. Delay and Non-Delivery – Buyer's Rights
   If the seller does not deliver or delivers late and this is not due to the buyer, the buyer may under the Consumer Purchases Act chapter 5:
   – withhold payment,
   – demand fulfillment,
   – cancel the purchase, and/or
   – claim compensation.

Claims should be made in writing.

Fulfillment
The buyer may demand delivery unless impossible or unreasonably burdensome for the seller. If the obstacle ceases within a reasonable time, the buyer may still demand delivery.

The buyer loses the right to claim fulfillment if the demand is made after an unreasonable delay.

Cancellation
If the seller does not deliver by an agreed time, the buyer must set a reasonable additional deadline. If the seller still does not deliver, the buyer may cancel.

The buyer may cancel immediately if the seller refuses to deliver or if the agreed delivery time was essential.

Compensation
The buyer may claim compensation unless the delay is due to circumstances outside the seller's control that could not reasonably have been foreseen or avoided.

1. Defect – Buyer's Rights
   If a defect exists, the buyer must notify the seller within a reasonable time. Notification within 2 months after discovery is always considered timely. Complaints must be made within 2 years of delivery, or 5 years if the product is intended to last significantly longer.

If a defect exists, the buyer may:
– withhold payment,
– demand repair or replacement,
– demand a price reduction,
– cancel the purchase, and/or
– claim compensation.

Complaints should be submitted in writing.

Repair or Replacement
The buyer may choose between repair or replacement unless impossible or unreasonably costly. The seller has two attempts to correct defects.

Price Reduction
If repair or replacement is not performed, the buyer may demand a price reduction corresponding to the defect.

Cancellation
The buyer may cancel if the defect is not minor and not corrected.

1. Seller's Rights in Case of Buyer's Breach
   If the buyer fails to pay or fulfill other obligations not caused by the seller, the seller may, under Consumer Purchases Act chapter 9:
   – withhold the goods,
   – demand fulfillment,
   – cancel the agreement,
   – claim compensation,
   – charge interest, debt collection fees, and a reasonable fee for uncollected goods.

Payment
The seller may demand payment unless waiting an unreasonable time.

Cancellation
The seller may cancel in case of significant breach. Not permitted if the full amount is already paid. A reasonable additional deadline must be set first.

Interest and Debt Collection
Interest may be charged under the Interest on Late Payments Act. Debt collection fees may apply.

Fee for Uncollected Goods
The seller may charge a fee covering actual costs for uncollected goods, but not to buyers under 18.

1. Warranty
   Any warranty granted provides additional rights beyond mandatory consumer rights.

2. Personal Data
   The seller is the data controller. The seller may only collect necessary personal data for fulfilling the agreement. Data may only be disclosed if necessary to complete the purchase or in statutory cases.

3. Dispute Resolution
   Complaints must be made to the seller within a reasonable time. The parties shall attempt to resolve disputes amicably. If unsuccessful, the buyer may contact the Norwegian Consumer Council.